Lean by Design

Over the past 20 years, we have actually witnessed significant deflation of many produced goods. This has represented a little appreciated boon for consumers, and an increasingly brutal force in business. Aside from raw materials, resources and housing, almost everything else has come under severe price pressure. Everything from clothes to sophisticated electronics have come [...]

At the Voice 2.0 conference in Ottawa this past Monday, Martin Geddes, the keynote speaker, suggested that the Communications Industry is going thru some radical changes. He went on to claim that the economic model of telephony is inverting. Whereas in the past, the value was in the call itself, tomorrow the value will be [...]

I recently wrote an article for the ‘front lines’ section of Canada’s National Newspaper – the Globe and Mail – in an attempt to articulate what motivated myself and others to organize the Voice 2.0 conference. The article also does a good job summarizing the key thoughts behind this blog. I have included a reference [...]

As a classic techie introvert, I like to decompress for a while after events and let my thoughts gel before making any comments. For this reason, I did not post last night or early this morning on the conclusion of the Voice 2.0 conference that wrapped up yesterday evening. Alec Saunders, however, wrote about the [...]